Privacy Policy

Introduction

Muantrix ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and safeguard your information when you visit our website zenvoralis.sbs or engage with our meditative discipline programs.

This policy applies to all users of our platform, whether you're browsing our content, enrolled in our programs, or simply exploring what we offer. We believe transparency builds trust, which is why we've structured this document to be comprehensive yet accessible.

Information We Collect

Personal Information You Provide

When you interact with our platform, you may choose to provide us with various types of personal information. This includes details you share when creating an account, enrolling in programs, or contacting our support team.

• Full name and contact details including email address and phone number
• Demographic information such as age range and location within India
• Program preferences and meditation experience level
• Payment information processed through secure third-party processors
• Communication history including support tickets and feedback
• Profile information and learning progress within our programs

Automatically Collected Information

Our website automatically collects certain information about your device and how you interact with our platform. This helps us improve your experience and understand how our services are being used.

How We Use Your Information

We process your personal data for specific, legitimate purposes that directly relate to providing you with the best possible experience on our platform. Each use of your information serves a clear purpose in delivering our services or improving our offerings.

Service Delivery and Account Management

• Creating and maintaining your user account and profile
• Providing access to our meditative discipline programs and content
• Processing enrollments and managing your learning progress
• Sending important updates about your account or enrolled programs
• Providing customer support and responding to your inquiries

Platform Improvement and Analytics

We analyze usage patterns and user feedback to continuously improve our platform. This includes understanding which features are most valuable, identifying areas for enhancement, and developing new content that better serves our community's needs.

Communication and Updates

With your consent, we may send you educational content, program updates, and information about new offerings that align with your interests. You can adjust your communication preferences at any time through your account settings.

Data Sharing and Third Parties

We limit data sharing to essential service providers and only share information necessary for specific functions. We never sell your personal information to third parties for marketing purposes.

Service Providers

We work with carefully selected third-party providers to deliver our services effectively. These partners include payment processors, email service providers, hosting services, and analytics tools. All service providers are contractually bound to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose your information when required by law, such as in response to valid legal requests from authorities, court orders, or when necessary to protect our rights, your safety, or the safety of others.

Your Rights and Choices

Under applicable data protection laws, including those relevant in India, you have several rights regarding your personal information. We're committed to helping you exercise these rights in a straightforward manner.

Access and Portability

You can request a copy of the personal data we hold about you. We'll provide this information in a commonly used, machine-readable format within 30 days of your request. You can also request that we transfer your data directly to another service provider where technically feasible.

Correction and Updates

If any of your personal information is inaccurate or incomplete, you have the right to have it corrected. You can update most information directly through your account settings, or contact our support team for assistance with other updates.

Deletion and Erasure

You can request deletion of your personal data under certain circumstances. We'll honor these requests unless we have legitimate grounds for retaining the information, such as legal obligations or legitimate business interests.

• Account deletion removes most personal data within 30 days
• Some information may be retained for legal compliance purposes
• Anonymous usage data may be retained for analytics purposes
• Communication history may be retained for customer service quality assurance

Data Security Measures

Protecting your personal information is a top priority. We implement multiple layers of security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

Technical Safeguards

Our technical security measures include encryption of data both in transit and at rest, secure server configurations, regular security updates, and access controls that limit who can view your information. We use industry-standard SSL/TLS encryption for all data transmission.

Operational Security

Our team follows strict security protocols including background checks for personnel with data access, regular security training, and clear procedures for handling personal information. We conduct periodic security audits and vulnerability assessments.

Incident Response

In the unlikely event of a data security incident, we have procedures in place to quickly assess the situation, contain any breach, and notify affected users and relevant authorities as required by law.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how our platform is used. You have control over how these technologies interact with your browser.

Types of Cookies We Use

• Essential Cookies: Necessary for basic website functionality and security
• Preference Cookies: Remember your settings and personalization choices
• Analytics Cookies: Help us understand how visitors interact with our website
• Performance Cookies: Monitor website performance and identify improvement areas

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality, but essential cookies will still be used to ensure basic security and operation.

International Data Transfers

While our primary operations are based in India, some of our service providers may process data in other countries. When we transfer personal data internationally, we ensure appropriate safeguards are in place to protect your information.

These safeguards may include using service providers that are certified under recognized privacy frameworks, implementing standard contractual clauses approved by data protection authorities, or ensuring the destination country has been deemed to provide adequate data protection.

Children's Privacy

Our services are designed for adults and we do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

Parents or guardians who believe their child has provided us with personal information should contact us immediately so we can address the situation appropriately.

Policy Updates and Changes

We review this privacy policy regularly and may update it to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we'll notify you through your account email or by posting a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we're protecting your information. Continued use of our services after policy updates indicates your acceptance of the revised terms.